Shipping Policy
We try and ship orders as quickly as we can! Shipping charges apply to orders under $1000 and are displayed at check out. Bulky items (tripods, gun bags etc) will always attract a fee of $35 regardless of the value.
Returns
Start a product return.
Use this form to request a return, exchange or product assessment. We will review the details and reply with the next step before anything is sent back.
1.
Send the request
2.
We review the order
3.
Return instructions follow
Before You Start
Keep the product, packaging and order details handy.
Include your order number, the exact product name and a clear description of the issue. If photos are needed, our team will reply with the best way to send them through.
Order number
Usually starts with #
Product condition
Opened, unused or faulty
Preferred outcome
Exchange, refund or support
Return Request
Tell us what needs to come back.
The more detail you include, the faster we can point the return in the right direction. Please wait for approval before posting any products back.
Need help first?
1300 486 444
This is not a warranty request.
If you require a warranty request, please fill out the form found
here.
Policy Info
Shipping and returns policy.
Please review the information below before submitting your return request. It outlines shipping charges, eligibility, return exclusions, refunds, store credit and layby conditions.
Returns Policy
We want you to be completely satisfied with your purchase. If for any reason you're not, we're here to help! Please review our return policy below.
Return Eligibility
- You may return new, unopened items within 30 days of purchase or delivery for store credit or an exchange for another product, except for the exclusions listed below.
- Change of Mind purchases are not eligible for return, only exchange or store credit and will attract a 20% restocking fee.
- Ammunition, primers/explosives, rifles and clearance items are not eligible for returns or exchanges.
Return Process
- To initiate an online return, please follow the instructions provided on our return request page: Request a Return.
- For in-store returns, please contact Hunt The Night/Pakenham Outdoors directly at 1300 486 444 and select the appropriate option for your return.
- Items must be unused, in their original packaging and product tags must be present and in original condition to be eligible for return. If the item is opened or used, it may not be eligible for a refund or exchange. Conditions are subject to staff discretion.
Return Due to Our Error
- If the return is a result of our error, such as the wrong item shipped or a defective product, we will provide you with a return shipping label at no cost to you.
- In this case, you will also have the option to receive a full refund.
Refunds and Store Credit
- For eligible returns, we offer either store credit or an exchange for another product.
- Refunds will only be issued at the discretion of staff and/or if the return is due to an error on our part.
How to Contact Us
For any questions or concerns, please reach out to our customer service team via our website or call 1300 486 444 for in-store return assistance.
Layby Purchases
Layby purchases must be paid off within 8 weeks of purchase. In the event that layby purchases are not paid off within 8 weeks, a 20% restocking fee will apply. Any additional payments beyond the 20% restocking fee will be refunded.
We appreciate your understanding and look forward to seeing you again!
Request received
We check the order details, product type and return reason before issuing any return instructions.
Assessment path
Faulty products may need photos, serial numbers or warranty assessment before the next step is confirmed.
Return approval
If approved, we will send the return address and packing instructions so the product arrives safely.