Shipping policy

Shipping Policy

Here's how shipping works at Hunt The Night. Your exact shipping cost shows at checkout before you pay. If something isn't covered here, call 1300 486 444 or email contact@huntthenight.com.au.

Where we ship

We ship within Australia and to New Zealand. A few products can't be sent to every state. If that applies to your order, checkout won't offer shipping to that address.

Shipping costs: Australia

● Standard, orders under $1,000: $20

● Standard, orders of $1,000 or more: no shipping charge

● Express Post, orders under $2,000: $28

● Express Post, orders of $2,000 or more: no shipping charge

● Bulky items (tripods, gun bags and the like), any order total: $40

● Bulk projectile packs: $100 (Standard only)

Bulky items ship Standard, even if you pick Express Post.

Shipping costs: New Zealand

● Standard: $45

● Bulky items: $60

When will my order ship?

The product page tells you how each item ships: in stock with us, ships from supplier, pre-order, special order or backorder. Pre-orders show when they're due. Special orders show the usual shipping time in business days. Backorders ship when they land with us.

If your order has a pre-order, special order or backorder item in it, the whole order ships together once everything's here.

What can't be shipped?

We can't ship ammunition, primers, safes or anything else marked pickup only. You collect those from our Pakenham store:

Hunt The Night, 1205 Koo Wee Rup Road, Pakenham VIC 3810
Mon to Wed and Fri 8:30am to 5:30pm, Thu 8:30am to 7:30pm, Sat 9am to 3pm, Sun closed.

Firearms

Firearms only go to a licensed dealer, or you pick them up from us with a valid PTA (permit to acquire). To have one shipped, fill in the Dealer to Dealer section on the product page. We contact your dealer and arrange the shipping. Your dealer handles the PTA and the handover to you.

Return postage

● Change of mind: you pay the postage to send it back. Change of mind items are exchanged or swapped for store credit, not refunded.

● Wrong item sent by us: we send you a return label at no cost, and you can ask for a full refund.

● Faulty items are a warranty matter. Use the warranty request form.

● There's no restocking fee.

Please wait for our approval before you post anything back. Start with the Request a Return form. Full return rules are in our Refund Policy.

View full shipping policy

Refund policy

Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you're not, we're here to help! Please review our return policy below:

Return Eligibility:

● Returns: You may return new, unopened items within 30 days of purchase or delivery for store credit or an exchange for another product, except for the exclusions listed below.

● Change of Mind purchases are not eligible for return, only exchange or store credit.

● Exclusions: Certain items are not eligible for returns AND exchanges, including:

○ Ammunition

○ Primers/Explosives

○ Rifles

○ Clearance items

Return Process:

1. To initiate an online return, please follow the instructions provided on our return request page: Request a Return

2. For in-store returns, please contact Hunt The Night/Pakenham Outdoors directly at 1300 486 444 and select the appropriate option for your return.

3. Condition of Items: Items must be unused, in their original packaging and product tags must be present and in original condition to be eligible for return. If the item is opened or used, it may not be eligible for a refund or exchange. (Conditions are subject to staff discretion)

Return Due to Our Error:

● If the return is a result of our error (e.g., we sent you the wrong item), we will provide you with a return shipping label at no cost to you.

● In this case, you will also have the option to receive a full refund.

Faulty Items:

● A faulty item is a warranty matter, not a return due to our error. We'll help you make a warranty claim with the maker or supplier, for a repair or replacement under warranty. Start with our warranty request form.

● This doesn't change your rights under the Australian Consumer Law. See the Warranty Policy below.

Refunds and Store Credit:

● For eligible returns, we offer either store credit or an exchange for another product.

● Refunds will only be issued at the discretion of staff and/or if the return is due to an error on our part (as mentioned above)

How to Contact Us:

For any questions or concerns, please reach out to our customer service team via our website or call 1300 486 444 for in-store return assistance.

Layby Purchases

Layby purchases must be paid off in full within 8 weeks of paying the deposit. You can pay off the balance in part-payments of any amount, at any time, within those 8 weeks. A 7-day grace period applies after the due date, with no late fees. If you cancel, or the layby is not paid off by the due date (plus the 7-day grace period), we keep the deposit or 20% of the total order value, whichever is more, out of the payments you have already made. We will not seek any further amount, and anything you have paid above that will be refunded.

Warranty Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). 

If a product is returned under a warranty claim and is found to have no fault, the purchaser will be responsible for all associated costs, including inspection, handling, and return postage.

We appreciate your understanding and look forward to seeing you again!

View full returns policy